Refund Policy

Refund will only be approved on below conditions:

• The item(s) has/have a serious manufacturer defect(s).
• If fail to make replacement within 30 working days.
• You need to send in an email to inform us about the defect with attached photos as proof, please email to info.tunistic@gmail.com.my
• Any request for refund or order cancellation that was successfully will be able received payment within 24 to 72 hours.Refund process as follows:-If you paid your order using:
  1) Credit / Debit Card:
  Payment will be released back into the credit card you used for payment. This process will take 7-14 working days, depending on the card issuing bank.2) All other payment method: (Online Banking)
  Payment will be released to your original payment method. This process will take 3 days working days.

Shipping FAQ

• As for our current shipping areas, packages will only be delivered to the West and East Malaysia
• All orders will be process within 3-6 working days (West Malaysia) and 7-14 working days (East Malaysia). Please note Tunistic Sdn. Bhd. is not liable for unforeseen circumstances beyond our control that delays the delivery, such as adverse weather conditions, congested traffics or natural disaster. But rest assured, in these situations we will try our best to notify you on the delay and update you the estimated delivery date.
• Any dates quoted for delivery of the Goods are approximate only and delays may occur. The time for delivery/performance shall not be of the essence, and Tunistic Sdn Bhd shall not be liable for any delay in delivery or performance howsoever caused.
• We will not entertain any change to the delivery address or items in the order once the order is shipped.

Should you have any queries with relation to our T&C’s, please email us at info.tunistic@gmail.com.my